Last Updated: 5 June 2026
Overview
At Interlink Peptides, customer satisfaction is important to us. If you experience an issue with your order, please contact us as soon as possible and we will work to resolve it fairly and promptly.
By placing an order through our website, you agree to the terms outlined in this Returns & Refund Policy.
Damaged, Incorrect or Missing Items
If your order arrives damaged, incomplete, or contains incorrect items, please notify us within 48 hours of delivery.
To help us investigate and resolve the issue, we may request:
- Your order number
- A description of the issue
- Clear photographs of the packaging and products received
Where appropriate, we may offer a replacement, store credit, or refund.
Order Cancellations
Orders may be cancelled before they have been processed or dispatched.
Once an order has been shipped, it cannot be cancelled and will be subject to the returns process outlined below.
Please contact us as soon as possible if you wish to cancel an order.
Returns
Due to the nature of our products, returns are only accepted where:
- Items are received damaged
- Incorrect products have been supplied
- Products are faulty upon arrival
Returned items must:
- Remain unopened and unused
- Be returned in their original condition and packaging
- Include all supplied materials
Returns sent without prior approval may not be accepted.
Non-Returnable Items
For quality control, safety, and product integrity reasons, we cannot accept returns of products that have:
- Been opened
- Been used
- Been altered, damaged, or improperly stored after delivery
- Been returned without prior authorisation
Refunds
Where a refund is approved, funds will be returned using the original payment method whenever possible.
Please allow up to 10 business days for refunds to be processed after approval.
Shipping charges are generally non-refundable unless the return results from our error.
Lost or Delayed Deliveries
If your order has not arrived within the expected delivery timeframe, please contact us and we will investigate with the courier.
Replacement shipments or refunds will be considered once the courier investigation has been completed.
Contact Us
For all return, refund, or delivery enquiries, please contact:
Interlink Peptides
Email: support@interlinkpeptides.co.uk
Please include your order number in all correspondence to help us assist you more efficiently.